Half of the respondents felt that yelling, arguing, and “social media assassination” were uncivil ways to deal with consumer issues, but the other half thought those was totally fine, or appropriate depending on the specific scenario. As noted in the full “rage” report, many consumers can’t seem to agree on what counts as “uncivil” behavior. Seventeen percent might even be a conservative estimate. Perhaps even more troubling, 17% of consumers surveyed admitted to behaving “uncivilly” toward a company - and not because of an issue with its products or services, but due to a perceived difference of values or beliefs, such as religion, politics, gender issues or vaccination and mask mandates. We’re also yelling at and/or raising our voices during 43% of our interactions with customer service, the survey suggests. Of those, 63% said they felt some sort of “customer rage” during attempts to resolve the issue - which is the same “rage” percentage observed in the 2020 edition, albeit one that now represents a larger number of infuriated consumers. Of the 1,000 respondents polled, 74% claimed to have had an issue with a product or service in 2022, up from 66% in 2020 (during the last edition of the survey). Man arrested after trying to stab United flight attendant in neck: prosecutors

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